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Job Seeker Help > FAQ
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General Questions
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| Q: |
How can I get my Username and Password?
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| A: |
If you forgot your Username and Password, we will be happy to send you information to help you with this. Please here. On this page, you will need to enter the email address you used to create your account. An email will be sent to this email address with your Username and a link to reset your Password. Once you reset your Password, you will be able to log into your account with your existing Username and your new Password.
If you've changed email addresses or forgotten which email address you used for creating an account, please contact us with as much of the following information as possible: your old email address, first name, last name, street address, city, state, country, zip code, and phone number. Once we verify your information, we will email your Username and Password to your current email address. |
| Q: |
Why do I have to enter my social security number in the resume?
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| A: |
Executive Order 9397 (November 22, 1943) requires that any person doing business with the Federal government must furnish a Social Security Number or tax identification number. Federal agencies must have your Social Security Number (SSN) to identify your records because other people may have the same name and birth date. The Office of Personnel Management may also use your SSN to make requests for information about you from employers, schools, banks, and others who know you, but only as allowed by law or Presidential directive. The information collected by using your SSN will be used for Federal employment purposes and also for studies and statistics that will not identify you. Providing your SSN, or any other information is voluntary. However, Federal agencies cannot process your application, which is the first step toward getting a job, if you do not provide the requested information. NOTE: Your Social Security Number will only be provided to Federal recruiters for application to positions per regulations detailed below. Applications to private companies will not contain your SSN and will not be viewable during any resume searches by private employers or Federal recruiters. |
| Q: |
What if I don’t have a social security number?
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| A: |
Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. Your SSN is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your SSN when requested will result in your application not being processes. If you do not have a SSN, please contact your local Social Security Administration office for information on obtaining one. |
| Q: |
How do I get a government job if I am a civilian?
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| A: |
Military Spouse Career Center allows you to explore both private and public sector opportunities on USAJOBS and Monster. Civilian Federal job opportunities are announced through USAJOBS. The number will vary, but there are frequently around 1,800 listed on any given day throughout the US and the world. New jobs are added everyday and old ones are closed. Many expected agencies (such as the FBI, CIA, and some courts) also use USAJOBS to announce their opportunities. You can search for these opportunities using each of the search functions or specifically the Government Jobs Search, and then selecting your requirements. After finding a job of interest, carefully read the announcement and follow the "How to Apply" instructions as each Federal agency has their own procedures. You may be able to apply online with your Military Spouse Career Center resume or you may need to mail or fax your application. This information will be included in the announcement. |
| Q: |
Where is page 2? I see jobs 1 to 5 of 5.
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| A: |
The search results are designed to show a summary of more than one job on the page. When the entire job matching summaries can fit on one page (for example, Jobs 1 to 5 of 5), there will be only one page. If the results page indicated Jobs 1 to 20 of 45, there will be additional pages showing other jobs meeting your criteria. |
| Q: |
How can I access expired job postings?
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| A: |
Presently, there is no mechanism for accessing expired job postings. In most cases (particularly with Government jobs), applications are not accepted after the closing date when the job is taken off of the site. You can contact the Human Resources department of the company/agency that advertised the position to request a copy of the vacancy announcement. Better yet, print the vacancy announcement while active and place it in your files. You can also save the vacancy announcement as an HTML Web page. To save it, you must be viewing the announcement on your screen. Then, go to "File", "Save As", select "Web Page, complete" and click "Save." |
| Q: |
Why should I create a Job Search Agent?
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| A: |
A Job Search Agent is an automatic job hunter. You can tell it what to look for, and it retrieves a list of jobs matching the criteria you entered and emails them to you as often as you’d like. This lets you efficiently organize your job search without having to repeat the same searches every time you visit. |
| Q: |
How do I save my job search as a Job Search Agent?
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| A: |
When you do a job search, you can save that specific search as a Job Search Agent if you are already logged in. From the Job Search Results page, just click the Save this search and email me jobs link. You can then configure your Job Search Agent and how often you would like to receive emails with matching jobs. If you are not logged in, when you click to Save this search you will be taken to the Create Account/Login page, where you will have to follow the on-screen instructions. |
| Q: |
Why am I not receiving any job search agent emails?
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| A: |
If you are not receiving search agent email notices, it may be because there haven’t been any new jobs added to the database that match your search criteria. You might also want to view your agent to check how frequently you’ve asked to have the agent run. If you believe there have been jobs posted to the database that match your agent and you should have received notice, please notify our customer support team by selecting the "Contact Us" link at the bottom of each Military Spouse Career Center page. The customer support team will check to see if there might be a technical problem. |
| Q: |
What happens when I Apply Online?
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| A: |
When you apply online, recruiters receive your resume via email. They can also access it at any time from their Manage Resumes folder within their accounts. All applications you send using Apply Online are stored in your account on the History page. The History page does not track applications you make via email, mail, fax, or a company/agency-specific website.NOTE: In some cases, recruiters may use the Apply Online link to take you to their corporate or agency website to fill out their forms. Again, these applications are not trackable within your personal Military Spouse Career Center account. Check with the company/agency to see if you can track your application on their site. |
| Q: |
How can I apply to a job posting that does not include contact information?
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| A: |
Please contact us with the following information about the job posting: its URL (web address), the name of the company/agency posting the job, the title of the job, and the location of the job. We will contact the recruiter and notify them that the posting is missing contact information. The recruiter can then chose whether or not to modify the posting. Recruiters alone decide the content of their postings, including the application method(s) they want to provide. |
| Q: |
How come I can't select a cover letter?
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| A: |
You have the ability to create cover letters in Military Spouse Career Center, but they can only be selected when applying to Monster positions. Federal recruiters do not need or want cover letters from their applicants, so you cannot use a cover letter when applying to a USAJOBS vacancy. |
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